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We accept the following payment methods:
- On-line Shopping Cart
- Browse though the site, look for the blue tables, and click the "Add" button for the items you want.
- Use the "View Cart" button to review your order, adjust quantities, or delete items.
- Order on-line using the secure server, or print the order form to mail or fax to us, or to use as reference for telephone orders.
- If paying by check, complete and print the on-line order form, then mail your order and check.
- For offline ordering with credit card, complete and on-line the online form, then mail or fax your order and credit card information.
- Telephone: Call one of our sales representatives toll-free at 1-866-927-4327
- Fax: Use the shopping cart to create an order form, then print the page and fax it to 989-269-2400
ShippingShipping Charges
We provide free shipping on all vacuums found on our site unless otherwise stated. Free Same Day Shipping; All items subject to free shipping will be shipped the same day your order is placed, Monday through Friday except holidays (backorder units may be delayed). Your order must be placed by 2:00PM Eastern Time. The free same day shipping service is forwarded by UPS ground for Dyson vacuums and varies from Next Day Air, Second Day Air, and ground service for Miele vacuums (see Miele vacuum category page for service offered on each unit). Every order is fully insured or the full purchase price in case of loss or damage, we will replace your unit free of charge. If alternate shipping methods are required beyond the standard shipping option for your unit, they will be offered during check-out. The following options are available: Next Day Air, 2nd Day Air, 3rd Day Air or Free Ground Service.
For faster shipping options or for shipping outside the contiguous 48 states, please call us toll-free at 1-866-927-4327.
Shipping Schedule
Our goal is to ensure your order is shipped within 12 to 24 hours of order, or sooner. To ensure your item ships the same day it is ordered (Monday thru Friday), please submit your order no later than 2:00 noon ET. Any orders received after 2:00 noon ET will ship the following work day, Monday through Friday, except legal holidays.
Any orders received Saturday, Sunday or legal holidays are processed and ship the next business day.
PaymentOrders paid by credit card ship immediately (by phone, fax or on-line shopping cart). Orders paid by check or money order are shipped upon cleared payment. Sorry, but we can't accept C.O.D. orders.
Michigan Residents or orders shipped within MichiganWe are required to collect 6.0% sales tax on orders placed or delivered within the state of Michigan. No other orders will be charged sales tax.
Product WarrantiesAll Products come with a full manufacturer's warranty, no different than those items purchased from a retail store chain. Unless stated, no other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.
Returns
Food items are non-returnable. All sales on these perishable items are final. All other products may be returned within 30 days of the date of purchase. We follow the same guidelines as any major department store chain, i.e.; The item must be in sale-able condition with all of the original packing materials and instruction manuals. All returned products are subject to a restocking fee; 10% restocking fee for returns within 7 days of receipt / 15% restocking fee beyond 7 days of receipt (customer is responsible for return shipping charges). We do not accept product returns beyond 30 days of the date of original purchase.
Refused shipments / orders will be billed a 15% restocking fee and all related shipment costs. Please call 1-866-927-4327 for an Return Authorization Number and instructions. Please Note: Do not accept your shipment if the package shows signs of damage.
All product returns must include the original box, packaging, and manuals.
Please contact sales@vacuum-direct.com for return assistance, please include your order number.
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