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Shipping Policy


We provide free shipping on all vacuums found on our site unless otherwise stated, see below for a detailed outline of brands or products that incur shipping fees. All orders are shipped via UPS or UPS Mail Innovations, depending on the product(s) ordered and shipping options chosen. 


United States Postal Service orders can take up to 8 business days for delivery.  The shipping service chosen for your order will be determined by the shipping department.  Regardless if your order qualifies for free shipping or you incur the standard $7.85 shipping charge, your order may be shipped using UPS Ground or USPS.  The only items we guarantee UPS Ground or expedited shipping on are Vacuums, Heaters, Air Purifiers, Sewing Machines, Coffee Machines, and Ironing Machines.


Free Same Day Shipping:  Many items are subject to free shipping and will be shipped the same day your order is placed, Monday through Friday except holidays (unless a product is out of stock or on backorder from the manufacturer). Your order must be placed by 1:00PM EST to qualify for same day shipping. The free same day shipping service is forwarded by UPS ground for vacuums or accessories and varies from Next Day Air, Second Day Air, and ground service. Every order is fully insured for the full purchase price in case of loss or damage and any lost or damaged item will be replaced free of charge. If alternate shipping methods are required beyond the standard shipping option for your unit, they will be offered during checkout. The following options are available:

  • Next Day Air
  • 2nd Day Air
  • 3rd Day Select
  • Free Ground Service


Shipping Price:  Delivery for most items over $99.00 is free of charge. Orders under $99.00 are billed $7.85 for delivery. 


Brands with Free Shipping:  The following brands have free shipping on any order of $99.00 or more:

  • Dyson
  • Miele - includes Miele Care Collection & Persil Detergents
  • AirTamer
  • Rotho
  • RugDoctor Machines and Accessories only (Cleaning Solutions excluded)


Some brands will offer free shipping for several items, and other items from the same brand will incur a shipping charge. These brands are outlined below:

  • Reliable - all items $499+ ship free
  • iRobot - all items $499+ ship free
  • Gaggia - all espresso machines ship free
Some brands or products cannot offer free shipping and will incur a shipping charge. These brands or products are outlined below:
  • Shark
  • RugDoctor Cleaning Solutions

All orders under $99.00 are subject to a $7.85 shipping fee, unless otherwise noted on the product page. All coffee, tea, espresso, and coffee machine accessories incur the $7.85 shipping charge when the individual products are under $499. Reliable and iRobot products under $499 will also incur the shipping charge.


APO, FPO, & DPO Addresses:


Most items can be shipped to APO, FPO, and DPO addresses, except liquids and perishable items. Please contact our customer service representatives today at (866) 927-4327 to place an order for shipping to these locations. Additional shipping charges will apply based upon the item being ordered.


AK & HI addresses:


Due to increased shipment costs to these regions, orders to Alaska & Hawaii are not subject to free shipping offers. Orders under $99.00 are billed $38.85, orders over $99.01 are billed $69.95. These rates have been established based upon hard to reach regions and average shipping costs to remote states.



Exceptions for Express Shipping:


Shop Vac vacuums and large reliable products can only be shipped by our standard shipping. Express shipping is not available for these products.


Handling Charges:  Due to the fragile nature of certain products and the additional packaging required for safe shipping, some products are assessed a handling fee. RugDoctor liquid cleaning solutions are assessed a handling fee varying by bottle size and weight. The handling fee is applied per bottle, regardless of the order total or if the order qualifies for free shipping. These handling charges are presented on the individual product pages.  


Delivery (UPS):

No UPS deliveries can be made to PO Boxes and certain rural addresses. Please contact UPS directly if you have specific questions about delivering to your address.


Delivery (USPS/UPS Mail Innovations):

Any items shipped by USPS do not require a signature. These items will be left in your PO Box or Mail Box. 


Missed UPS Deliveries:

If for any reason you miss the first attempt from UPS to deliver your order, UPS will leave a call tag with a toll free number to reschedule delivery. Please call the toll free number on the call tag to reschedule delivery or pick-up at your local UPS Center. A total of three (3) drop-off attempts will be made, free of charge. 


Tracking your Shipment:

Once we have prepared your package for shipment, you will receive an e-mail stating your order has been shipped. A tracking number and link will also be provided in this e-mail if your order was shipped UPS. You may click on the link for instant, up to date status and location of your package if your package has shipped UPS Ground or an expedited method.  UPS Mail Innovation orders may take between 48 to 72 business hours before the packages are trackable in the system. 


Shipping Schedule:  Our goal is to try to get your order shipped within 12 to 24 hours of order placement, or sooner. To ensure your item ships the same day it is ordered (Monday through Friday), please complete your order no later than 1:00PM EST. Any orders received after 1:00PM will ship the following business day, Monday through Friday, excluding legal holidays.  Due to unforeseen circumstances, this is not a guarantee, but we do strive to meet this goal for our customers.  


For faster shipping options or for shipping outside the contiguous 48 states, please call us toll free at:  1-866-927-4327.


Exceptions:

Under normal circumstances, your order will ship within 24 hours of receipt, Monday through Friday. However, circumstances beyond our control may delay timely shipment. These circumstances may include: weather, periods of high order volume, out of stock items, holidays, etc.


Shipping Map